FAQs

volunteer.sg is an integrated and intelligent volunteering ecosystem to help people step up and partner agencies to contribute back to society, and also co-deliver meaningful programmes for fellow citizens. It is a hub that matches passionate volunteers to the right opportunities that best suits their interests and skillsets.

To log out of volunteer.sg 1. Tap the logout icon beside your profile pic 2. Complete the log out survey form 3. Tap 'Submit'

volunteer.sg helps various agencies to leverage an integrated backend engine to enhance the volunteers’ experience. We hope that by sharing common platform, we can reap efficiencies and more importantly, offer a better experience for volunteers. By digitalising in the volunteer journey, volunteering will be made easier and more convenient for both the volunteers and the volunteer managers.

As we introduce digitalisation in the volunteer journey, we recognise the importance to ensure adequate data protection and privacy in compliance with the current law. volunteer.sg adheres to the Government Instruction Manual (IM8) on Information and Communication Technology, and complies with the guidelines set out in the Policy on Data Management. These measures are in place to ensure that the citizen’s privacy is respected and that data is protected from misuse or loss.

As part of opportunity registration, NRIC is required from volunteers to accurately establish or verify their identities to a high degree of fidelity. In addition, the NRIC as well as some other personal details may be needed in the event of unforeseen emergency circumstances during the event/opportunity.

Yes, you will need to register an account in volunteer.sg and activate your account to sign up for volunteering opportunities. To register a volunteer.sg account: 1. Go to www.volunteer.sg 2. Tap 'Sign Up' in the top right corner of your screen 3. Enter your name, email and password 4. Read the site's 'Terms of Use' and 'Privacy Statement' and check on the box to agree to the terms 5. Tap 'Register' To finish creating your account, you need to activate your account. To activate your account: 1. An email containing the activation details will be sent to the email address that you registered with 2. Follow the instructions in the email to activate your account If you did not receive the activation email, please check if the mail has gone into your junk mail folder. If you are still unable to locate the email, you may submit an online enquiry and we will get in touch with you soon.

When you register for an account, system will check if the email id is already registered in volunteer.sg. If the email id is already registered in volunteer.sg, system will not allow you to register. You may have earlier registered for an account in volunteer.sg. You can perform a reset of your password by referring to the question on ""How do i change or reset my volunteer.sg password"". If you need further assistance, you can submit an online enquiry form to helpdesk.

Yes, you can use any of the following four social media platforms to login; Facebook, Twitter, Google or LinkedIn.

To change your password on volunteer.sg if you are already logged in: 1. Tap 'Hello' in the top right corner of your screen 2. Tap 'My Account' 3. Enter your current and new password, then tap 'Update Password' To reset your password if you are not logged in to volunteer.sg: 1. Tap 'Login' in the top right corner of your screen 2. Tap 'Forgot password?' 3. Enter the email and tap 'Next' 4. Select the mode to receive the One-Time-Password (OTP) and tap 'Get OTP' 5. Enter the 6-digit OTP that you received and tap 'Submit'

To log into your volunteer.sg account: 1. Go to www.volunteer.sg 2. Tap 'Login' 3. Enter your email and password 4. Tap 'Login' To login using social media: 1. Go to www.volunteer.sg 2. Tap 'Login' 3. Tap the social media you want to use (Example: Facebook) 4. In the 'Log in to Facebook' page, input your facebook email and password 5. Tap 'Log In'"